Carol Riegert, previously known as Carol Dingle, is the Senior Vice President and CIO at Oxford Global Resources. Her highly personable, well-spoken nature makes her an approachable, easy to talk to person with interesting stories to share. Get to know Carol in this Spotlight on our CIO.

Christopher Porcelli, Vice President of Recruiting, Information Technology at Oxford is a Long Island, New York native with a penchant for honesty and tenacity. His 21-year tenure at Oxford has allowed him to learn the business from the ground up, and he uses that experience to lead his team to success.

Stefan Feldmeier, Technology Sales Director at Oxford, is a driven, competitive individual willing to introduce new ideas and face change head-on. In his tenure at Oxford, he has held several positions, all with the end goal of improving customer experience and forging new paths for the business.

Recently, there has been a significant increase in Clinical Documentation Improvement (CDI) requests from health systems. This is mostly due to a push to improve revenues after the impact of the COVID-19 pandemic. Additionally, healthcare organizations recognize that patient care benefits when there is an active team of CDI specialists supporting a facility.

The 21^st Century Cures Act will affect many components of the healthcare industry, including patients, providers, equipment vendors, and software vendors. While the act attempts to accelerate research and product development, it also emphasizes improving patient care with the use of interoperability, EHRs, and patient access to information.

Many industries have benefited from adopting new technologies, and the field of healthcare is no exception. Today, health information technology is seeing growth with automated administration, connected devices, an increased focus on customer satisfaction, and migration to the cloud.

The focus of OCM is creating a management framework to implement new business processes within the organizational structure. However, making a positive impact is only possible when the attitude of individuals reflects that positivity.

End-User Training is a critical yet often overlooked component of OCM strategy. Even implementing the most cutting-edge new Enterprise Resource Planning (ERP) tool risks failure if end-users are not happy or comfortable using the new system.

2020 was to be a banner year for Mergers and Acquisitions (M&A) in healthcare. Then, in March, the global pandemic disrupted the healthcare space.